You’ll receive an email acknowledging that we’ve received your order. Your order is confirmed once it has been dispatched. We’ll send you tracking details when it ships.

Please contact us as soon as possible at info@gundahafner.com if you need to change or cancel an order. Changes may not be possible once an order has been dispatched or a made-to-order item has entered production.

Please contact us at info@gundahafner.com and let us know which item you’re looking for. We’ll do our best to help with its availability. Some products may also be available in our stores, even if they’re not listed online. [Find your nearest store here.]

We accept major debit and credit cards, along with the secure payment methods shown at checkout.

If in-store pickup is offered at checkout, you can select it before completing your order. If you’ve already placed your order and would prefer to collect it in store, please contact us at info@gundahafner.com as soon as possible. We’ll do our best to help, but changes can’t be guaranteed. Requests made more than 24 hours after ordering are unlikely to be accommodated, especially once your order has been processed or dispatched. If we can’t change the delivery method, your original delivery arrangements will apply and a refund isn’t guaranteed.

We never like having to cancel an order, and understand how disappointing this can be. In rare cases, we may need to cancel if an item is out of stock, payment authorisation can’t be obtained, we suspect an order may be unauthorised, or there’s an error in the price or product description. If this happens, we’ll let you know and issue a full refund.

We understand that shopping online can sometimes feel uncertain, and want you to feel confident when placing an order with us. Your payment is processed securely by Shopify Payments or one of our approved payment partners using SSL encryption. We never store your card details on our servers.