Shipping Policy

Delivery options and charges

We offer standard delivery, which usually takes 2–5 business days from order confirmation. The delivery charge will be shown at checkout before you place your order.

We aim to dispatch orders promptly. Delivery times are estimates and may be affected by courier delays, public holidays or other circumstances outside our control.

Tracking your order

Where tracking is available, we’ll email you the tracking details after your order has been dispatched. If you have a question about your delivery, contact us at info@gundahafner.com.

In-store collection

If in-store collection is available for your order, you can select it at checkout. The collection address and instructions will be provided at checkout. Please check our store locator for opening times.

If you’ve already placed your order and would like to change it to in-store collection, contact us as soon as possible at info@gundahafner.com. We can make this change only if your order hasn’t already been processed or dispatched. Requests made more than 24 hours after checkout are unlikely to be possible, and a refund of any delivery charge is not guaranteed.

International orders

We don’t currently offer direct international delivery, as shipping costs can be high. If you’re shopping from outside the UK, you can find a selection of Gunda Hafner pieces through Wolf & Badger.

For international orders placed through Wolf & Badger, any customs duties or import taxes charged by local authorities are the customer’s responsibility.