Returns & Exchanges Policy

Returning an online order

Eligible items may be returned within 30 days of delivery, subject to the conditions below and any specific terms for the item.

Items must be unworn, unwashed and in their original condition, with all tags attached. Please take care when trying on garments and return them in a condition suitable for resale.

To start a return, sign in to My Account and follow the returns process. If you checked out as a guest or have trouble accessing your account, contact us at info@gundahafner.com and we’ll help.

Sale items

Sale items are not eligible for our extended 30-day returns period. For online orders, statutory cancellation rights may still apply. This does not affect your statutory rights if an item is faulty or not as described.

Made-to-order and personalised items

Items made to your specifications or clearly personalised are not eligible for a change-of-mind return once production has begun. You may request cancellation within 24 hours of placing your order. After that, cancellation may only be possible if production has not started.

Other made-to-order items may still be covered by statutory cancellation rights. Nothing in this policy affects your statutory rights if an item is faulty or not as described.

Exchanges

We’re unable to offer exchanges at the moment. If you’d like a different size or colour, please return your item in line with our returns policy and place a new order for the one you’d like.

Return costs and refunds

For domestic returns, return postage is free. A return label will be provided through our online returns process.

We’ll process eligible refunds after receiving and inspecting the returned item. Refunds will be made to the original payment method. Any refund timing will follow the applicable statutory requirements.

For help with a return, contact info@gundahafner.com.