RETURNS

DELIVERY & SHIPPING COSTS

We aim to deliver to the UK, Europe, and the rest of the world.

UK delivery   £9.50     Delivery time 2-4 working days*

International delivery     £12.50     Delivery time 5-10 working days

*Most UK orders should be delivered within 2 working days.

All packages delivered are recorded. If you are not in when the carrier tries to deliver, a message will be left on how to obtain your parcel.

When you order from us, each parcel comes with your very own Gunda Hafner Ltd. tote. If you choose to keep the tote when returning your items, Gunda Hafner Ltd. will charge you a fee of 7 GBP, which corresponds to the tote’s value. 

RETURNS

In the unlikely event that you are not satisfied with your product and would like to return it, this page will have all the information you could possibly need!

As a Gunda Hafner Ltd. customer, you are entitled to returns within 14 days of delivery for a full price item. Items purchased during sale cannot be returned and refunded. 

All returned products must be in their original condition, i.e. they must not be used or damaged in any way. When trying on your newly purchased clothes, it is important that you are careful not to inflict damage or leave marks on the products.

RETURN PROCEDURE

If you are returning a full-price item, please email (office@gundahafner.com ) for a free returns label and follow the instructions attached. 

1. Make sure you are returning your item within 14 days of delivery.

2. Pack your order as it was received in its original box along with your purchase receipt.

3. Add your receipt.

4. Keep proof of postage until you have received your refund.

If you do not have your purchase receipt, please email our customer service (office@gundahafner.com).

EXCHANGES

If you would like to exchange your purchase for another one of our products, please email us (office@gundahafner.com ) for further assistance.

CANCELLING AN ORDER

If you placed an order but then wish to change or cancel it, please contact us on our customer support email (office@gundahafner.com) as soon as you can. We will try our best to make any changes.